SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair offers you a REPAIR SERVICE for the ZSUS board found in ZENITH Z50PX2D 50'' plasma TV.
REPAIR SERVICE means you have to send us your defective board which we will service, test and return back to you.
Typical failure symptoms of a failed ZSUS board are:
1) A very dark, blotchy display, slowly bleeding purple/red if left on the same scene for a few seconds; if you have that there is some 99% chance the cause is in the ZSUS board
2) Completely dark display. Sometimes, depending on the way the board has failed it may prevent showing any image on the display. This , of course, may be caused by bunch of other problems as well, so this alone is not a reliable indication yet a common one.
Check the temperature of the heat sinks on the board after leaving the TV for 5-10 minutes.
They should be warm, just as the ones on the YSUS board.
If they are not this increases the odds of this board being bad.
3) TV clicking on and then quickly back off, never setting on "turned on" state. This is possible if the ZSUS board has failed, shorted and has NOT blown the fuses on the YSUS board.
If disconnecting ZSUS from YSUS (there's a power cable that connects them) allows the TV to turn on then the ZSUS board is definitely bad.
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.