SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair offers a REPAIR SERVICE for your Z-sustain board EBR32642801. REPAIR SERVICE means that you have to send in your malfunctioning board. Upon receiving we will service, test and send it back, or we may send you a pre-serviced and tested board if we have one available.
The listed price includes testing of the board we receive and replacement of the usually failed components followed by another testing to ensure the problem has been resolved and the board is functional again.
Sometimes the board requires more than that. If it's just a bit more we'll do it at no extra cost, but if we spend an hour on the board and it is still not working we will contact you back and disscuss options.
Processing time
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Payment
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
Board requirements
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.
