SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair offers you a REPAIR SERVICE for the pair of Z sustain and Y sustain boards that are known to cause problems in SONY FWD-50PX2. REPAIR SERVICE means you have to send us your boards that we will service, test and return back to you.
Usually only one board fails at a time, however the second follows soon after the first due to the same reason that had killed the first - wearing out.
Symptoms
Typical failure syndroms are a loud pop followed by either completely dark screen (sound may still be available) or very dark and slowly brightening spots on the display or, sometimes, the TV rejecting to power on at all.
Processing time
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Payment
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
Board requirements
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.
