SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair offers REPAIR SERVICE for the power supply board used in Samsung HPT5064X/XAA.
REPAIR SERVICE means that you have to send us your malfunctioning board which we will attempt to repair, test and return back to you.
There are several different power supply boards that can be used interchangeably in Samsung HPT5064X/XAA.
This listing covers any and all of them and you should be able to see your board in the pictures, but even if you do not we should be able to take it in and service it for the same price; just in case you may want to contact us prior to sending the board, though.
More importantly, it is really good to double-check and confirm that the TV troubles are coming from that board and not something else.
Failure symptoms and testing
There are several different ways in which this board may be faulty.
Typical failure is one where the TV is completely dead - no front light, nothing. Another typical problem is clicking at attempt to power on and never powering on. This one can sometimes be confused with another problem, though...so don't rush into conclusions.
There is also at least one very common problem with the TV when the board is not faulty: if the TV powers on, stays reliably on (even with a dark screen) and can be shut of at your command then chances are good you need a YSUS/buffers repair service and not a power supply board repair service!
If you are unsure whether your power supply board is good or not we highly recommend you run the test described at our blog.
Processing time
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Payment
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
Board requirements
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.
