Coppell TV Repair LLC offers a REPAIR SERVICE for fallen / ripped / broken HDMI ports in LG main boards based on the EAX64696604(1.1) PCB.
REPAIR SERVICE means that you have to send us your malfunctioning board which we will attempt to repair, test and return back to you.
HDMI ports are not well soldered on those boards and tend to detach and fail over time, pulled out by the cable's own weight.
Sometimes the detachment is clean as shown in our picture and sometimes tracks are ripped off the board.
LG 60LB6300-US LED TV uses main board EBT63082105 and is covered by this listing.
It is also possible that your 60LB6300-US may have a main board with different EBT or EBR number inside. That is not uncommon for LG, which use different product numbers in different batches and especially in service replacements they often use the same product under a different number.
As long as your board comes out of 60LB6300-US and has a damaged HDMI port as shown it is covered by that listing.
HOW DOES IT WORK
To have us examine and possibly repair your board(s) you need to send them or bring them to us.
Start the repair service request through the "Initiate service request" button on the page. Repeat customers are advised to log-in and new customers will have to fill-in a short form with contact information needed for communication and invoicing.
An email with shipping instructions is automatically sent once you submit the form to the email address you provide; it is also shown on your screen.
Following the instructions you package your board(s) and attach the first page of the shipping instructions so that we make a link between the boards and the service request when we receive your package.
You then send the board as shown on the picture to us. You pay for the shipping to a carrier of your choice and nothing to us at this point.
Presently we do not charge in advance, but only after inspecting and possibly servicing the board(s) we receive.
The price shown is for evaluation, repair, test and return within USA of the boards listed in the title or explicitly named in the listing, provided they meet our requirements upon arrival (see related section).
Boards returned abroad tend to have higher shipping cost that will increase total cost of service beyond the amount shown.
Once we receive the package and open it we inspect the board(s) sent.
If the board(s) do not meet our criteria we communicate the problem with you and offer options, the first of them being returning the board(s) back for sole cost of return S&H. Other options may include surcharge for board restoration, board replacement, change of pricing or warranty terms etc.
We may not give any options and simply reject to service a board that was damaged beyond repair (see example here).
If the board(s) pass our criteria we conduct test to determine functionality.
If test passes OK and board(s) appear in working order we communicate that and offer options, among which returning the board(s) without change; we invoice a testing fee and return S&H charge.
We test all boards that are being sent and for every board we test we assess testing fee as described.
If board(s) come in assemblies that require additional dismantling on our end (i.e. with more than what is shown on the pictures) we reserve the right to charge up to $10 for dismantling and re-assembling what was sent plus eventually additional shipping costs if resulting assembly requires larger box and/or is heavier than the regular board as shown.
Boards that test out bad are analyzed and we attempt to repair them.
If we succeed we send a payment request for the amount specified in the listing.
If we fail to repair the board(s) we send you an email with details and usually only request that you pay for the return shipping and nothing else.
Please make sure your TV has the same board before proceeding with this service or contact us if yours is different to see if we offer repair service for it.
Pricing
The cost of replacing / repairing HDMI ports is as follows:
1 HDMI port repair / replacement and all 3 ports reinforcement - $50
2 HDMI ports repair / replacement and all 3 ports reinforcement - $85
3 HDMI ports repair / reinforcement and reinforcement - $110
Cost of return shipping and handling is NOT included (~$10). You are welcome to supply return shipping label if you like.
Failure symptoms
This service is only aimed at repairing / replacing physcal damage to the HDMI connectors as shown in the listing's pictures.
When a port is loose you can usually feel it when trying to insert a cable and, naturally, it does not accept signals from the cable.
In many cases the conenctor itself falls down in the TV body; in some cases it remains on the board.
Sometimes it may cause shortage and cause electronic damage to the board, which requires more advanced and more expensive repair NOT covered by this listing.
Usually, if one of the remaining HDMI ports is functional that is a good indication that no other service is needed.
If all 3 ports have fallen (as were the ones on the pictures in the listing), but the TV is still coming up and working, chances are good that no other repairs will be necessary.
SERVICE TIME
All packages we receive are placed in a FIFO processing queue.
It takes 2-5 business days for a package to make its way from the back to the front of the queue.
Once picked up for processing, we make money if we manage to fix the board(s) inside for between 30 and 60 minutes.
Of course that isn't always possible, not to mention sometimes there is more than one board in a package.
Add to it that we can't know how many packages we will receive at any given day, how many boards will each contain and how bad the damage on them could be.
Please do not call us a mere few days after you sent your package to inquiry about the status of your service...we just do not have the resources to be giving the same answer to everyone and it only slows us down!
Look at the tracking number, see when it was delivered, give it at least 2-3 business days (preferably four) and if you have not heard anything from us then contact us saying the package was delivered on this and that date and we'll go look for it.
It's in everyone's interest that we work as fast as possible and interrupting technicians (who answer the phones) to make them go search for package in the queue only to tell you it's there doesn't help anyone.
REQUIREMENTS FOR THE BOARD(S) SENT IN FOR SERVICE
The board(s) we receive must be physically intact and must have not been tampered with or serviced before.
The advertised flat rate for repair service is only valid when the above conditions are met.
Exceptions are possible and often applied for minor repair attempts, but we reserve the sole right to judge if and when we would consider a repair minor.
If we receive board(s) that fails the above conditions we will contact the sender and usually offer two options: 1) returning the board(s) for the sole cost of the return shipping; or 2) continuing the repair service at a higher cost in case of success.
It is also possible, depending on the condition of the board, to eliminate the second possibility and just flat our reject having to service the board.
Subject to situation and availability we may also recommend replacement of the board, again at the higher than advertised price for repair.
In all cases you will have the option to receive your own board(s) back for the sole cost of the return shipping.
